Text customers on WhatsApp when their order ships

Sends fulfilled Shopify orders an approved WhatsApp tracking message, then tags each notified order. Requires a Shopify webhook and signing key.

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Workflow illustration

01Trigger
TriggerEach fulfilled order Shopify posts to the signed Shopify webhook (the Order fulfillment topic).
02Wh
WhatsAppSkip orders with no phone number or already tagged whatsapp-notified.
03Wh
WhatsAppSend the customer the approved WhatsApp template whose name and language you choose in setup, filling {{1}} with the order number, {{2}} with the carrier and {{3}} with the tracking link.
04Sh
ShopifyTag the Shopify order whatsapp-notified so it is never messaged twice.
05
OutputFinish

Proposed workflow

A starting brief, not a preconfigured workflow or proof of a completed outcome. Review the generated steps and test with your accounts before publishing.

When

Each fulfilled order Shopify posts to the signed Shopify webhook (the Order fulfillment topic).

Then

Skip orders with no phone number or already tagged whatsapp-notified.
Send the customer the approved WhatsApp template whose name and language you choose in setup, filling {{1}} with the order number, {{2}} with the carrier and {{3}} with the tracking link.
Tag the Shopify order whatsapp-notified so it is never messaged twice.

Before you publish

After publishing, add an Order fulfillment webhook with its address in your Shopify admin and paste the store’s webhook signing key into Whenever. Connect WhatsApp and supply the name and language of an approved message template with order number, carrier and tracking-link fields.

Connect the accounts and credentials it needs first. Optional AI steps use AI at runtime and their output can vary, so review the workflow and test it before publishing.

Runtime limits, account access and AI usage