Answer WhatsApp order-status questions

Replies to WhatsApp order questions with Shopify status when the order phone matches. Requires a WhatsApp Cloud API number, Meta app secret and verified messages webhook.

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Workflow illustration

01Trigger
TriggerA customer sends a WhatsApp Business message (Meta webhook). Every reply goes on WhatsApp from the business number it reached.
02
Custom stepIn each text message find an order number, # then digits such as #1001; if none, ask for it in that format and skip it.
03Sh
ShopifyLook it up in Shopify.
04
Custom stepOnly if the order phone matches the sender's number, digits only, reply with its status and tracking link.
05
Custom stepOtherwise reply that no order was found for this phone.
06
OutputFinish

Proposed workflow

A starting brief, not a preconfigured workflow or proof of a completed outcome. Review the generated steps and test with your accounts before publishing.

When

A customer sends a WhatsApp Business message (Meta webhook). Every reply goes on WhatsApp from the business number it reached.

Then

In each text message find an order number, # then digits such as #1001; if none, ask for it in that format and skip it.
Look it up in Shopify.
Only if the order phone matches the sender's number, digits only, reply with its status and tracking link.
Otherwise reply that no order was found for this phone.

Before you publish

Needs a WhatsApp Cloud API number in your own Meta app: after publishing, add its app secret and a verify token, register the webhook address with that token and subscribe it to messages. Connect WhatsApp for the same business account to send replies.

Connect the accounts and credentials it needs first. Optional AI steps use AI at runtime and their output can vary, so review the workflow and test it before publishing.

Runtime limits, account access and AI usage