When
Every Friday at 03:00 PM UTC.
Workflow starter brief
Email a weekly Zendesk ticket digest
Every Friday emails ticket volume against last week, the top recurring issues with links, and tickets still unsolved after three days.
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Proposed workflow
A starting brief, not a preconfigured workflow or proof of a completed outcome. Review the generated steps and test with your accounts before publishing.
Then
- Fetch the Zendesk tickets created in the last 14 days with their subject, tags, status and creation date.
- Write a digest: the last 7 days' volume against the 7 days before, the top recurring issues with ticket links, and anything still unsolved after three days.
- Email the digest with Gmail to the address you choose in setup.
Before you publish
Connect the accounts and credentials it needs first. Optional AI steps use AI at runtime and their output can vary, so review the workflow and test it before publishing.
Apps it connects
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