When
A support message a customer sends to your Telegram bot.
Workflow starter brief
Answer Telegram support messages and log them
Answers Telegram support messages with an AI-written reply from your business notes and logs each one in a spreadsheet.
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Proposed workflow
A starting brief, not a preconfigured workflow or proof of a completed outcome. Review the generated steps and test with your accounts before publishing.
Then
- Stop if the message has no text, or if this chat id and message id are already a row on the first tab of the Google Sheets spreadsheet id you choose in setup (Chat Id, Message Id, Question, Reply, Time in UTC).
- Write a reply with a GroqCloud model, using only the business notes you choose in setup.
- Send the reply to the customer in Telegram.
- Append a row with all five to that tab.
Before you publish
After publishing, pick a secret token in Whenever and pass it with the webhook address to Telegram's setWebhook; one bot serves one workflow. Connect GroqCloud, supply the business notes and sheet columns, and review the reply instructions before publishing.
Connect the accounts and credentials it needs first. Optional AI steps use AI at runtime and their output can vary, so review the workflow and test it before publishing.
Apps it connects
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