When
Every Monday at 08:00 AM UTC.
Workflow starter brief
Write a weekly customer sentiment report
Reads the week's Zendesk conversations and writes what customers praised and what frustrated them, with quotes, in a Google Doc.
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Proposed workflow
A starting brief, not a preconfigured workflow or proof of a completed outcome. Review the generated steps and test with your accounts before publishing.
Then
- Fetch the Zendesk tickets updated in the last 7 days with their comments.
- Ask AI to write a sentiment report: overall tone, what customers praised, what frustrated them, with quoted examples and ticket links.
- Create it as a Google Docs document, one per week.
- Post the link, as your connected user, to the Slack channel id you choose in setup.
Before you publish
Connect the accounts and credentials it needs first. Optional AI steps use AI at runtime and their output can vary, so review the workflow and test it before publishing.
Apps it connects
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