When
Every 15 minutes, read the messages posted in the preceding 15 minutes in the Discord support channel id you choose in setup, using the Discord Bot connection.
Workflow starter brief
Open a Discord thread for every support request
Turns each new message in your Discord support channel into its own thread, posts your support hours in it, and logs it to a sheet.
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Proposed workflow
A starting brief, not a preconfigured workflow or proof of a completed outcome. Review the generated steps and test with your accounts before publishing.
Then
- Skip messages from bots and messages that already have a thread.
- Open a thread on each message named after its author.
- Post the support hours text you choose in setup in that thread.
- Add a row to the Google Sheets spreadsheet id you choose in setup with the author, message and thread link.
Before you publish
Connect the accounts and credentials it needs first. Optional AI steps use AI at runtime and their output can vary, so review the workflow and test it before publishing.
Apps it connects
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