When
Each new NPS survey response submitted to the Typeform form whose id you provide during the build.
Workflow starter brief
Track NPS scores and flag detractors
Records every NPS answer in a sheet, recalculates the rolling score, and calls out low scores in Slack.
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When to choose this template
Choose this for a rolling NPS score and Slack callouts for responses of six or lower, recalculated from the Google Sheets response history.
Proposed workflow
A starting brief, not a preconfigured workflow or proof of a completed outcome. Review the generated steps and test with your accounts before publishing.
Then
- Append each score and comment to the Google Sheets spreadsheet id you choose in setup, skipping any response already in the sheet.
- Recalculate the rolling score from every row in that sheet.
- Post the score in the customer success Slack channel id you choose in setup, calling out any score of six or lower.
Before you publish
Connect the accounts and credentials it needs first. Optional AI steps use AI at runtime and their output can vary, so review the workflow and test it before publishing.
Apps it connects
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Agents should build your automations, not be them
Describe your first workflow in plain words. One stays live for free, no credit card.
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