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Workflow template

Email a weekly Zendesk ticket digest

Every Friday emails ticket volume against last week, the top recurring issues with links, and tickets still unsolved after three days.

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How it runs

This is the brief Whenever builds from. Change any of it in plain words before you publish.

When

Every Friday at 03:00 PM UTC.

Then

  1. Fetch the Zendesk tickets created in the last 14 days with their subject, tags, status and creation date.
  2. Write a digest: the last 7 days' volume against the 7 days before, the top recurring issues with ticket links, and anything still unsolved after three days.
  3. Email the digest with Gmail to the address you choose in setup.

Apps it connects

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