When
Each customer.subscription.deleted event Stripe posts to the signed Stripe webhook.
Workflow template
Ask cancelling Stripe subscribers why they left
When a Stripe subscription is cancelled, emails the customer your feedback survey, logs the cancellation reason in a sheet, and tells your team in Slack. After publishing, you add a Stripe webhook endpoint and paste its signing secret into Whenever.
How it runs
This is the brief Whenever builds from. Change any of it in plain words before you publish.
Then
- Skip a subscription id already in column A of the Google Sheets spreadsheet id and tab from setup.
- Retrieve the Stripe customer by the subscription's customer id; if they have an email, Gmail them a short note with my setup survey link.
- Append subscription id, date, email, price nickname and cancellation reason to that tab.
- As me, post them to the Slack channel id you choose in setup.
Apps it connects
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