When
Each fulfilled order Shopify posts to the signed Shopify webhook (the Order fulfillment topic).
Workflow template
Text customers on WhatsApp when their order ships
Sends each fulfilled Shopify order a WhatsApp message with its carrier and tracking link as soon as it ships, then tags the order so it is sent once. After publishing, you add an Order fulfillment webhook with its address in your Shopify admin and paste the store’s webhook signing key into Whenever.
How it runs
This is the brief Whenever builds from. Change any of it in plain words before you publish.
Then
- Skip orders with no phone number or already tagged whatsapp-notified.
- Send the customer the approved WhatsApp template whose name and language you choose in setup, filling {{1}} with the order number, {{2}} with the carrier and {{3}} with the tracking link.
- Tag the Shopify order whatsapp-notified so it is never messaged twice.
Apps it connects
Related templates
Answer WhatsApp order-status questionsReplies as soon as a customer sends an order number on WhatsApp, with its Shopify status and tracking link, but only when the order’s phone matches theirs. Needs a WhatsApp Cloud API number in your own Meta app: after publishing, you add its app secret and a verify token, register the webhook address with that token and subscribe it to messages, and connect WhatsApp for the same business account to send the replies.
Build this workflowConfirm a form submission over WhatsAppSends each person who submits your form a personalized WhatsApp message using their name and answers.
Build this workflowBook appointments over WhatsAppAsks a customer for a service from your list and a time, books the slot in Google Calendar if it is free, and confirms on WhatsApp. Needs a WhatsApp Cloud API number in your own Meta app: after publishing, you add its app secret and a verify token, register the webhook address with that token and subscribe it to messages, and connect WhatsApp for the same business account to send the replies.
Build this workflowReply to WhatsApp messages the moment they arriveAnswers each incoming WhatsApp Business message as soon as Meta delivers it, with the reply text you choose and no third-party inbox in between. Needs a WhatsApp Cloud API number in your own Meta app: after publishing, you add its app secret and a verify token, register the webhook address with that token and subscribe it to messages, and connect WhatsApp for the same business account to send the replies.Build this workflow
All templatesBuild this workflowConfirm a form submission over WhatsAppSends each person who submits your form a personalized WhatsApp message using their name and answers.Build this workflowBook appointments over WhatsAppAsks a customer for a service from your list and a time, books the slot in Google Calendar if it is free, and confirms on WhatsApp. Needs a WhatsApp Cloud API number in your own Meta app: after publishing, you add its app secret and a verify token, register the webhook address with that token and subscribe it to messages, and connect WhatsApp for the same business account to send the replies.Build this workflowReply to WhatsApp messages the moment they arriveAnswers each incoming WhatsApp Business message as soon as Meta delivers it, with the reply text you choose and no third-party inbox in between. Needs a WhatsApp Cloud API number in your own Meta app: after publishing, you add its app secret and a verify token, register the webhook address with that token and subscribe it to messages, and connect WhatsApp for the same business account to send the replies.Build this workflowAgents should build your automations, not be them
Describe your first workflow in plain words. AI building is free within weekly usage limits; you pay when it runs.