When
A customer sends a WhatsApp Business message (Meta webhook). Every reply goes on WhatsApp from the business number it reached.
Workflow template
Answer WhatsApp order-status questions
Replies as soon as a customer sends an order number on WhatsApp, with its Shopify status and tracking link, but only when the order’s phone matches theirs. Needs a WhatsApp Cloud API number in your own Meta app: after publishing, you add its app secret and a verify token, register the webhook address with that token and subscribe it to messages, and connect WhatsApp for the same business account to send the replies.
How it runs
This is the brief Whenever builds from. Change any of it in plain words before you publish.
Then
- In each text message find an order number, # then digits such as #1001; if none, ask for it in that format and skip it.
- Look it up in Shopify.
- Only if the order phone matches the sender's number, digits only, reply with its status and tracking link.
- Otherwise reply that no order was found for this phone.
Apps it connects
Related templates
Text customers on WhatsApp when their order shipsSends each fulfilled Shopify order a WhatsApp message with its carrier and tracking link as soon as it ships, then tags the order so it is sent once. After publishing, you add an Order fulfillment webhook with its address in your Shopify admin and paste the store’s webhook signing key into Whenever.
Build this workflowConfirm a form submission over WhatsAppSends each person who submits your form a personalized WhatsApp message using their name and answers.
Build this workflowBook appointments over WhatsAppAsks a customer for a service from your list and a time, books the slot in Google Calendar if it is free, and confirms on WhatsApp. Needs a WhatsApp Cloud API number in your own Meta app: after publishing, you add its app secret and a verify token, register the webhook address with that token and subscribe it to messages, and connect WhatsApp for the same business account to send the replies.
Build this workflowReply to WhatsApp messages the moment they arriveAnswers each incoming WhatsApp Business message as soon as Meta delivers it, with the reply text you choose and no third-party inbox in between. Needs a WhatsApp Cloud API number in your own Meta app: after publishing, you add its app secret and a verify token, register the webhook address with that token and subscribe it to messages, and connect WhatsApp for the same business account to send the replies.Build this workflow
All templatesBuild this workflowConfirm a form submission over WhatsAppSends each person who submits your form a personalized WhatsApp message using their name and answers.Build this workflowBook appointments over WhatsAppAsks a customer for a service from your list and a time, books the slot in Google Calendar if it is free, and confirms on WhatsApp. Needs a WhatsApp Cloud API number in your own Meta app: after publishing, you add its app secret and a verify token, register the webhook address with that token and subscribe it to messages, and connect WhatsApp for the same business account to send the replies.Build this workflowReply to WhatsApp messages the moment they arriveAnswers each incoming WhatsApp Business message as soon as Meta delivers it, with the reply text you choose and no third-party inbox in between. Needs a WhatsApp Cloud API number in your own Meta app: after publishing, you add its app secret and a verify token, register the webhook address with that token and subscribe it to messages, and connect WhatsApp for the same business account to send the replies.Build this workflowAgents should build your automations, not be them
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