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Workflow template

Book appointments over WhatsApp

Asks a customer for a service from your list and a time, books the slot in Google Calendar if it is free, and confirms on WhatsApp. Needs a WhatsApp Cloud API number in your own Meta app: after publishing, you add its app secret and a verify token, register the webhook address with that token and subscribe it to messages, and connect WhatsApp for the same business account to send the replies.

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How it runs

This is the brief Whenever builds from. Change any of it in plain words before you publish.

When

A WhatsApp Business message (Meta webhook); reply from the number it reached.

Then

  1. Per text, find the sender's row in tab 1 of the Google Sheets id from setup (Phone, Service, Status), or add one.
  2. Skip Booked rows.
  3. If Service is empty: save it if on my setup list and ask for a YYYY-MM-DD HH:MM time (setup timezone), else send the list.
  4. Else if that time is free for my setup length in my Google Calendar, book, confirm, mark Booked; if malformed or taken, say so, ask again.

Apps it connects

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