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Workflow template

Write a weekly customer sentiment report

Reads the week's Zendesk conversations and writes what customers praised and what frustrated them, with quotes, in a Google Doc.

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How it runs

This is the brief Whenever builds from. Change any of it in plain words before you publish.

When

Every Monday at 08:00 AM UTC.

Then

  1. Fetch the Zendesk tickets updated in the last 7 days with their comments.
  2. Ask AI to write a sentiment report: overall tone, what customers praised, what frustrated them, with quoted examples and ticket links.
  3. Create it as a Google Docs document, one per week.
  4. Post the link, as me, to the Slack channel id you choose in setup.

Apps it connects

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