When
Each new NPS survey response submitted to the Typeform form whose id you ask me for.
Workflow template
Track NPS scores and flag detractors
Records every NPS answer in a sheet, recalculates the rolling score, and calls out low scores in Slack.
How it runs
This is the brief Whenever builds from. Change any of it in plain words before you publish.
Then
- Append each score and comment to the Google Sheets spreadsheet id you choose in setup, skipping any response already in the sheet.
- Recalculate the rolling score from every row in that sheet.
- Post the score in the customer success Slack channel id you choose in setup, calling out any score of six or lower.
Apps it connects
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