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Workflow template

Turn a Slack message into a Zendesk ticket

Opens a Zendesk ticket when someone reacts to a Slack message with the ticket emoji, and replies in the thread with the link.

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How it runs

This is the brief Whenever builds from. Change any of it in plain words before you publish.

When

Someone adds the ticket emoji reaction to a message in Slack, received by the Slackbot connection.

Then

  1. Read the message and who wrote it.
  2. Create a Zendesk ticket with the message as the description and the author as the requester name.
  3. Using Slackbot, reply in the message's thread with the ticket number and link.
  4. Skip messages whose thread already has a ticket link, so one message never opens two tickets.

Apps it connects

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